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Network Rail Developing a digital solution to enlist the help of the public in tackling suicide on the UK’s railway network

“MMT was quick to ease concerns regarding their ability to design and deploy the appropriate technologies giving others the confidence to consider and experiment with process design. All seemed to recognise that they had been given the opportunity to deliver a product that had true social value.”

Ian Stevens, Programme Manager, Suicide Prevention

The Challenge

Develop an app that would enable rail travellers to report activity of individuals who they feared were at risk of self-harming on the railways

What We Did

Designed a fully responsive, user friendly web application, Rail505, that is extremely quick to load, even in areas with poor connectivity

Used our agile working methodology which allowed development to move forward while research progressed, flexing functionality as required

Worked closely with all stakeholders to run a live test to ensure the app was failsafe when it went live

The results

  • successful interventions
  • %
    increase in likelihood of public reporting incidents

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