It’s exciting times at MMT Digital, we’re growing quickly and we need an enthusiastic and experienced Technical Director. You’ll be working as part of our senior management team and have full accountability for technical delivery, strategy and governance within your Centre of Excellence (CoE). Leading and supporting our largest enterprise accounts with their digital transformation journey. This portfolio consists of a relatively small number of large, complex accounts. These are typically multi-vendor environments, working alongside our clients digital and IT teams on large programmes of work using scaled agile practices such as SAFe (or similar). This role has significant responsibility for technical delivery at MMT. Success will rely on leading and supporting our delivery teams to ensure their processes put the efficacy of technology at the heart of our clients’ businesses. Commercial Delivery Accountable for all technical delivery, including associated proposals and estimates, within the CoE Build and nurture an effective subset of the Technical Product Delivery team to work alongside New Business on pitches and proposals Holding Technical Account Leads to account for the performance of their teams; ensuring we are delivering together on our commitments and have roadmaps in place for the future Responsible for quarterly reviews with Clients within the CoE portfolio, and understands client business objectives and ensures clients recognise the value MMT Digital delivers to them Working with the Client Director to deliver against the existing business targets for the CoE Works with the New Business team to achieve the new business revenue target for the CoE Reporting performance of the CoE to Exec Level and delivering against business-wide KPIs in line with the one-year plan Ultimate responsibility for managing and successfully resolving technical escalations within the CoE Service Delivery Responsible for evolving the delivery model(s) within the CoE, incorporating feedback both internally and externally To share knowledge and processes with the Technical Directors of other CoEs to align on governance and reporting models Empowering delivery teams to maximise the value delivered to our clients within our delivery model Accountable for evolving and implementing governance processes within the CoE that can scale with the business Works with the Director of Growth to develop and continuously improve specialist go to market, pitch and proposal strategies for the CoE Works with the Operations Team to forecast roles required to deliver the pipeline of new and existing business Accountable for the successful CoE onboarding for Technical Account Leads, including allocating them to accounts and ensuring they are successful in their role Mentoring and supporting Technical Account Leads as part of succession planning for your CoE Leverages MSQ capabilities to improve the efficacy of solutions for existing clients Line Management Development of direct reports: monthly catch ups, monitor employee engagement through catch ups, feedback and goal setting Wellbeing: Sickness recording, ensuring individuals are taking holidays Finance: Responsible for managing budgets, carrying out salary reviews Department development: Inputting into departmental roadmaps Involvement in recruitment and onboarding processes for the department Actively looking for ways to improve people processes with the support of the HR team Involvement with complex people challenges Attend HR training sessions and work with HR to understand policies and how best to support direct reports What you'll bring In order to flourish in this role, you’ll need the following: Extensive experience in the successful delivery of large scale programmes of work in an agency environment Strong technical background Experience and knowledge of agile practices – managing large teams working within a framework such as SAFe Experience managing and governing delivery teams Strong commercial acumen Able to negotiate strongly with clients Strong interpersonal skills with the ability to manage large teams To be capable of building strong relationships with anyone in our business A proactive strategic thinker, with a curiosity to continuously improve their Centre of Excellence Resilient, with the ability to keep others motivated despite the situations Able to perform calmly and logically under pressure Exceptionally self-motivated and directed A great communicator, who is confident to solve problems within the COE, and inform all key stakeholders of the problem, risk and solution Our offices in London, Leeds and Uppingham have reopened fully, but should you prefer to work from home or combine remote and office work, you are welcome to! We just ask that you’re flexible to travel to the office or client sites as required. You will be able to confirm your preferences in the application form.