This is a great opportunity for an IT Support Engineer to join and help a growing business on the cutting edge of technology. You should be motivated by excellent technical support, by responding to software and hardware requests. Your role as a Support Engineer will see you gaining an insight into client issues and providing feedback to your team to reduce identified issues.

What you'll bring

In order to flourish in this role, you’ll ideally need the following:

  • Excellent communication and teamwork skills
  • Demonstrated technical knowledge
  • Knowledge and understand of Microsoft Office Suite
  • Experience providing an administration role to Office365, SharePoint, Teams and Atlassian services
  • Experience of handling 1st and 2nd Level IT Support Requests
  • Ability to manage multiple tasks and priorities
  • Experience of repairing computers, laptops and peripherals
  • Exposure to Networks, LAN’s & WAN’s, Firewalls
  • Knowledge of Atlassian services, including Jira, Confluence and BitBucket
  • Experience of using Slack, Teams, Zoom
  • Ability to learn new software quickly
  • Supporting and troubleshooting Windows and Mac desktop environments

It would also be great (but not essential) if you have:

  • Experience of creating and configuring VPNs
  • Knowledge of Ubiquiti and Unifi product range
  • Knowledge of Wireless networks
  • Knowledge of network performance monitoring (Such as PRTG)
  • Knowledge of data visualisation and performance reporting tools (Such as Grafana)
  • Experience of setting up networks with multiple VLANs
  • Experience of migrating Office365 Orgs
  • Experience of using computer imaging / deployment tools
  • Knowledge of Azure Active Directory administration
  • Management of antivirus/malware tools and policies
  • Experience of working in an ISO27001 certified environment
  • Experience of User ID management – ID cards & MFA