Client Director - Design and Build

Permanent - Remote (UK), Leeds, London and Uppingham

Once we feel it’s safe, we’ll be reopening our offices in Leeds, London and Uppingham. Our team will have the choice to continue to work remotely (within the UK), from one of our offices, or a combination of the above.
We just ask that you’re flexible to travel to the office or client sites as required. You’ll be able to confirm your preference on the application form.

What you'll do

These are exciting times at MMT Digital. We’ve got some big growth plans, so we’re looking for an experienced Client Director to head up a new Centre of Excellence and an exciting portfolio of Design and Build client accounts

This is a Senior Management role which has full accountability for Client Services, Business Development and Commercial Performance within their Centre of Excellence (CoE).

As a role with significant commercial responsibility, its success will rely on creating a strong account management and governance structure within the CoE as well as working in partnership with a Technical Director to put the efficacy of technology at the heart of our clients’ businesses.

You’ll have the opportunity to work alongside some of the industry’s best Account Directors, Project Managers and Senior Technical Leads. You'll also be identifying and seizing opportunities for MMT Digital and MSQ Group.

As a Senior leader within the Client Services Team, you’ll ultimately be reporting into the Head of Client Services at MMT Digital.

Business Development (Existing Clients & Supporting New Business)

  • Accountable for delivering the Existing Business revenue target for the CoE
  • Accountable for account planning and developing strategies with Account Directors to grow year on year Existing Business revenue for the CoE
  • Works with the New Business team to achieve the new business revenue target for the CoE
  • Assembles an effective subset of the Account Management Team to work alongside New Business on pitches and proposals
  • Responsible for a smooth transition of the client relationship from New Business to Delivery
  • Works with the Director of Growth to develop and continuously improve specialist go to market, pitch and proposal strategies for the CoE

Commercial Management

  • Yearly, quarterly and monthly forecasting and revenue profiling and profitability for the CoE
  • Holding Account Directors to account for the performance of their revenue, profitability and forecasting
  • Managing day rates with profitability in mind to reach MMT Digital’s target EBIT margin
  • Works closely with the Technical Director and Operations Lead to ensure technical quality and efficient resource utilisation respectively to manage the profitability of the CoE
  • Works with the HoCSD and MD to develop specialist contractual and pricing models for the CoE
  • Managing contract negotiation and agreeing remuneration with clients
  • Resolving major billing conflicts with client and works with Head of Finance to manage WIP balance
  • Reporting commercial performance of the CoE to Exec Level and delivering against business-wide KPIs in line with the one-year plan

Client Services

  • Accountable for monitoring and improving overall client satisfaction for the CoE
  • Owns and develops strong relationships with senior client-side stakeholders up to Exec Level
  • Responsible for quarterly reviews with clients within the CoE portfolio
  • Ultimate responsibility for managing and successfully resolving client escalations for their CoE
  • Understands client business objectives and ensures clients recognise the value MMT Digital delivers to transform their business performance
  • Leverages MSQ capabilities to improve the effectiveness of solutions for existing clients

Line Management

  • Development of direct reports: monthly catch ups, monitor employee engagement through catch ups, feedback and goal setting
  • Wellbeing: Sickness recording, ensuring individuals are taking holidays
  • Finance: Responsible for managing budgets, carrying out salary reviews
  • Department development: Inputting into departmental roadmaps
  • Involvement in recruitment and onboarding processes for the department
  • Actively looking for ways to improve people processes with the support of the HR team
  • Involvement with complex people challenges
  • Attend HR training sessions and work with HR to understand policies and how best to support direct reports

What you'll bring

In order to flourish in this role, you’ll need the following:

  • Extensive experience as a Client Service Director/Manager, Account Director or Managing Director with a track record of growing profitable revenue
  • Experience managing and forecasting numbers
  • Strong commercial acumen
  • Able to negotiate strongly with clients
  • Strong management and leadership skills
  • To be capable of building strong relationships with anyone in our business
  • A proactive strategic thinker, with a curiosity to continuously improve their Centre of Excellence
  • Resilient, with the ability to keep others motivated despite the situations
  • Able to perform calmly and logically under pressure
  • Able to accept Executive management decisions they don’t wholly agree with, and to represent those decisions across the business as if they were their own
  • Exceptionally self-motivated and directed
  • A great communicator, who is confident to solve problems within the COE, and inform all key stakeholders of the problem, risk and solution

What you'll get

Here at MMT Digital we care about the people that work with us, and we have tried to reflect this in our benefits package:

  • Annual salary review and company bonus scheme
  • An environment which supports and celebrates your personal development and growth
  • The opportunity to join internal groups which foster innovation and technical excellence
  • Lunch & Learns, Brown Bag sessions and fortnightly ‘Studious Hermit’ meetings where we come together to discuss interesting topics
  • Magic moments – a personalised peer to peer reward recognition scheme
  • Paid volunteering day, and support for fundraising activities
  • Cycle to work scheme and a personal carbon offsetting salary sacrifice scheme
  • Access to Health Assured, our free Employee Assistance Programme
  • Enhanced maternity, paternity and adoption leave and pay, along with a hamper to celebrate your new arrival
  • Access to a range of rewards and benefits through the Digital Perks platform
  • A social events committee that organise social events throughout the year
  • Cakes for your birthday - everyone loves cake!

What motivates us

Everything we do is driven by our 3 core Values – Fairness, Commercialism and Quality.

These values influence our ways of working, how we treat each other, and how we engage with our clients. They also guide and shape our behaviours. This means we know what we stand for and we recognise the behaviours that we don’t tolerate - including discrimination, bullying and intimidation.

We also know that our best work happens when we feel valued, supported, and recognised as the individuals we are. So we’re working hard to continue celebrating the diversity of our team, and are committed to growing this further. We encourage our team to talk confidently and passionately about what matters to them, inspiring them to share their knowledge and experiences. We also facilitate this through our internal information hubs and regular informal learning opportunities.

Our team are empowered to be solutions focused, commercially curious, and to be agile by nature. We show understanding, we don’t blame, we learn and we have fun!

Who we are

MMT Digital helps clients build digital products that transform business performance.

Part agency, part consultancy, we are leaders in combining technology, experience design and lean product delivery, supporting senior technology leaders to digitally enable their businesses.

We work with clients such as Bacardi, Vodafone, BP and comparethemarket.com to digitally enable their businesses and help them drive the most value to their customers at speed and scale. Our collaborative approach means we build open and honest relationships that bring success faster, working with clients in high performing distributed teams.

Acquired by MSQ in 2020, MMT Digital has been rated the UK’s most recommended digital partner by clients for the last seven years (The Drum Recommends) and picked up an impressive six awards in 2020.

We’ve committed to reducing our carbon footprint to become Net Carbon Negative in 2020. Our company pledge supports and influences our people and our clients, and also encourages other businesses to join our Net Carbon Negative Movement.


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WE'RE A CARBON NEGATIVE COMPANY

Our aim is to reduce our carbon footprint as rapidly as possible. 
With immediate effect, we will offset more CO2 than we generate. 

READ ABOUT OUR PLEDGE
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