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TRANSLINK Transforming public transport in Northern Ireland with an integrated journey planning and booking platform

“MMT Digital has provided excellent strategic and technical advice which has helped us improve processes, eliminate inefficiencies and deliver the best value to customers quickly. Their collaborative approach has not only helped to upskill our digital team but also transformed our culture from not just ‘doing agile’ but ‘being agile’.”

Clare Costello, Head of Customer Information and Production

The Challenge

Translink, Northern Ireland's main public transport provider, was looking for a long-term, strategic partner to support their ongoing digital transformation​.

​MMT Digital was tasked with building its new website in order to offer customers a joined-up journey planning and ticket purchasing experience for the first time. 

This complex project required putting in place the right architecture and infrastructure that delivers a seamless experience for the 1.6m passengers that depend on Translink’s services every week.

What We Did

We built a fully responsive platform to improve the digital experience and make it easy for customers to plan and purchase tickets.​

We integrated the new platform with a wide number of legacy and third-party systems, including Mentz for journey planning and fares, Corethree for barcode ticket generation and NMI and PayPal for external payments. 

​The site is hosted on Microsoft Azure which offers a microservice architecture (to support rapid innovation in the future) and infrastructure such as elastic scaling (to ensure a consistently-quick yet cost-effective service at scale) and geo-replication (to guarantee business continuity.)


 

Let's Talk

If you would like to discuss a project or learn how we can help you transform business performance, we would love to hear from you.